Return Policy
At Swaci Store, customer satisfaction is our top priority, and we aim to ensure that you are completely happy with your purchase. Our detailed Return Policy outlines how you can return or exchange items easily and hassle-free. Whether you’ve received a defective item, an incorrect order or simply wish to return a product, we’re here to help. Please read below for all the information you need on how to initiate a return or exchange.
1. Eligibility for Returns
Swaci Store offers returns or exchanges within 07 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, with tags intact and in the same condition as when they were received. Certain items, such as undergarments, swimwear or clearance items, may not be eligible for return due to hygiene reasons or special sale conditions. Please refer to product-specific details before making a purchase.
2. How to Initiate a Return
To start the return process, please contact our customer service team at [0321-026078-6] with your order number and details of the item(s) you wish to return. Once your return request is approved, we will provide you with the return instructions, including where to ship your product. Please do not send items back without prior authorization, as this may result in delays or refusal of your return.
3. Return Shipping Costs
For most returns, the customer is responsible for covering return shipping costs. However, if you received a damaged or incorrect item, Swaci Store will cover the return shipping fees. Please ensure that your return is shipped with a tracking number, as we are not responsible for lost or damaged packages in transit.
4. Exchanges
If you need a different size, color or product, you can request an exchange. Swaci Store allows exchanges for eligible items within the same return period. Once we receive the item in its original condition, we will process your exchange and ship the new item to you promptly. If the replacement item is out of stock, we will notify you and offer a full refund or alternative options.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 07 business days. Please note that shipping fees are non-refundable unless the return is due to our error (such as sending the wrong or defective item).
6. Non-Returnable Items
Certain products are excluded from our return policy for hygiene and safety reasons. These include:
- Undergarments
- Swimwear
- Clearance or final sale items
- Personalized or custom-made products
7. Damaged or Defective Items
If you receive an item that is damaged, defective or not as described, we sincerely apologize for the inconvenience. Contact our customer service team immediately and we will arrange for a replacement or refund, including any associated return shipping costs. Please provide clear photos of the damaged item along with your return request for faster processing.
8. Processing Time
Returns are typically processed within 3-5 business days after we receive the item. Refunds may take additional time depending on your bank or payment provider, so please allow up to 10 business days for the refund to reflect in your account. If you haven't received your refund within this time frame, feel free to contact us for assistance.
9. Contact Us
For any questions or concerns about our Return Policy or to request a return, please contact our customer support team. We're here to make your shopping experience at Swaci Store easy and worry-free.
Contact Information:
Email: [swacistore@gmail.com]
Phone: [0321-026078-6]
At Swaci Store, we aim to provide a hassle-free return process to ensure your shopping experience is as smooth as possible. Shop confidently knowing that if you're not satisfied, we're here to assist you with a return or exchange.